Site Policies & Conditions of Use
Please read our Policies and Usage Terms below:
- Our Accessibility Policy, which provides information on how to find assistance with using our site, if required. To view this, please click the Accessibility Policy tab on this page
- for any unlawful purpose;
- to send spam;
- to harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
- to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;
- to tamper with, update or change any part of the website in any way that affects how it operates or is run;
- in a way that imposes an unreasonable or disproportionately large burden on us or our suppliers’ communications and technical systems as determined by us; or
- using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.
- Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you apply for certification, participate in discussion boards or other social media functions on our site, when raising a query, when registering for a workshop or event, completing a survey, subscribe to email notifications or newsletters and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
- Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
- your IP address;
- geographical location;
- browser type;
- referral source;
- length of visit; and
- number of page views;
- Information we receive from other sources. We may work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
- administer our site;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already enquired about or are certified for;
- send statements and invoices to you, and collect payments from you;
- comply with our statutory and regulatory obligations; and
- deal with enquiries and complaints made by you relating to the site or company;
Where you submit personal data for publication on our site, we will publish and otherwise use such data in accordance with the licence that you grant to us. You can withdraw your consent to any marketing emails at any time by notifying us at email@example.com Disclosing your personal data to others We will not share your personal data with others, unless:
- we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our Rules;
- our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners;
- we use third parties to carry out business activities and they require your personal details to do so. This may include analytics and search engine providers that assist us in the improvement and optimisation of our site; or
- you have agreed to it being shared with third parties for relevant marketing activity, as per below.
Where relevant, we will require that third parties follow our data protection and privacy policies, and we will require that such third parties do not use your personal details for their own business purposes without your prior consent. Cookies Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your use of a website and to compile statistical reports on website activity. The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases some of our site may not function if you do not permit cookies from your browsers. We automatically collect and store the following information about your visit to our site:
- the internet domain and IP address from where you access our site;
- the type of browser software and operating system used to access our site;
- the date and time that you access our site;
- the pages you enter, visit and exit from our site; and
- if you linked to our site from another site, the address of that site.
The cookies we use are “analytical” cookies. They allow us to identify click stream patterns, to improve our site, and to learn about the number of visitors to our site and the types of technology that our visitors use. We only use this information to ensure that our site stays compatible with a selection of browsers and systems, and to ensure that our site appeals to a wide audience. Where we store your personal data We store all of your personal details on a secure server within the European Economic Area. We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Marketing You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org How long do we keep your personal data for? We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. How secure is my data? We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.. Your rights Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
- Cookies placed by your selected browser application in conjunction with your access of this, and any other, website during your current browser session
- Cookies placed by a search engine that you are utilising during the same current browser session
- Cookies placed by a social media site that you are logged-in to during the same current browser session.
- Allow all cookies at all times
- Clear all cookies when you close a browser session
- Block third-party cookies at all times
- Block all cookies at all times
- Delete all cookies stored on your device
Specific instructions on how to manage cookies are included in the help section of your selected browser. The following links provide further details of settings for the most commonly-used Browser products: On Personal Computer devices:
On Mobile Phone devices:
|PHPSESSID||A random unique number or string of letters and numbers||A session cookie is required to follow your progress through the website. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about you||The cookie is deleted when you close your web browser|
|wordfence_verified||Unique identifier||Wordfence security cookie helps the website verify if the visitor is human or not so as to proceed accordingly||The cookie is deleted when you close your web browser|
|wfvt_||A random unique number or string of letters and numbers||Wordfence security cookie tracks user duration so that so that page views can be grouped together||The cookie is deleted when you close your web browser|
|A random unique number or string of letters and numbers||The data collected by Google Analytics is used to determine which domain to measure, distinguish unique users, throttle the request rate, determine the start and end of a session, remember the number and time of previous visits, remember traffic source information and remember the value of visitor-level custom variables. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States.||Most expire between a day and up to two years after your last visit to the website. Others are deleted within 30 minutes of the moment you close your browser|
|Local storage||Text strings||This is not a cookie but an area created on your device by some browsers to store information such as user preferences and/or consent on loading specific features. This consent is requested the first time the user loads a page which uses a relevant feature||Never, but content can be deleted using browser settings|
|Unique identifiers, as well as login information that may relate to a Google account||Google set a number of cookies on any page that has one of their products embedded, such as Google Maps or YouTube Videos. These may also be set from different Google domains, including google.com, doubleclick.net, or googleadservices.com. We have no control over the cookies set by Google, which include pieces of information to measure the number and behaviour of Google product users, plus information that links your visits to our website with your Google account if you are signed in to one||Most expire two years after last visit to a page containing a Youtube video, although some expire sooner|
|unique identifier||Cookies activated when a payment is made through the Sagepay payment app. We have no control over the cookies set by Sagepay, which include pieces of information to link your visits to our website with your Sagepay account if you are signed in to one||Some expire up to two years after your last visit to the website. Others are deleted the moment you close your browser|
- Vision Assistance
- Hearing Assistance
- Motor Assistance
- Cognitive Assistance
For further information MyComputerMyWay can be viewed here This Policy issued on 24th May 2018