Site Policies & Conditions of Use

Please read our Policies and Usage Terms below:

These terms of use (together with the documents referred to) tell you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. This website is issued in the United Kingdom and is intended for the information and use of United Kingdom residents only.   By using our site, you confirm that you accept these terms of use and that you agree to comply with them.   If you do not agree to these terms of use, you must not use our site. Other applicable terms: These terms of use include the following policies, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we collect and/or process any of your personal data. To view this, please click the Privacy Policy tab on this page
  • Our Cookies Policy, which sets out information about the cookies used on our site. To view this, please click the Cookie Policy tab on this page
  • Our Accessibility Policy, which provides information on how to find assistance with using our site, if required. To view this, please click the Accessibility Policy tab on this page

Information About Us is a site operated by DS Securities Ltd (herein referred to as “We”).  To view the Statutory information please click the Company Information tab on this page. Changes to these terms We may revise these terms of use at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding on you. Changes to our site We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. Accessing our site Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or its usage be uninterrupted.   Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. You cannot and must not use this website:

  • for any unlawful purpose;
  • to send spam;
  • to harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
  • to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;
  • to tamper with, update or change any part of the website in any way that affects how it operates or is run;
  • in a way that imposes an unreasonable or disproportionately large burden on us or our suppliers’ communications and technical systems as determined by us; or
  • using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.

Your account and password If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. Intellectual property rights We are the owner and/or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation and/or personal circle to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.   Failure to comply with any such request(s) will result in legal action under appropriate statute. No reliance on information The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Limitation of our liability Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with, use of, or inability to use, our site, or use of or reliance on any content displayed on our site. If you are a business user, please note that we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage. If you are a consumer user you agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Uploading content to our site Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the site a free of charge limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site. The views expressed by other users on our site do not represent our views or values. Viruses We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you will commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. Linking to our site You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website without our express permission. We reserve the right to withdraw any linking permission without notice. Third party links and resources in our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Applicable law These terms of use, the subject matter they contain and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. Contact us To contact us, please email This Policy last revised on 24th May 2018

We are DS Securities Ltd (Company Number 046892147) (“we”, “us”, “our” or “DS Securities”). Our registered office is at Unit 9 Oakwood Business Park, Oldmixon Crescent, Weston-Super-Mare, North Somerset- BS24 9AY We are committed to safeguarding your privacy. This policy (together with the NACOSS Rules and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. DS Securities Ltd is a “Data Controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. What information do we collect? We collect your personal data because it is necessary in relation to taking steps to enter into a contract with you and/or performance of a contract with youincluding but not limited to your certification as an NACOSS installer. We may collect, store and use the following kinds of data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you apply for certification, participate in discussion boards or other social media functions on our site, when raising a query, when registering for a workshop or event, completing a survey, subscribe to email notifications or newsletters and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  1. your IP address;
  2. geographical location;
  3. browser type;
  4. referral source;
  5. length of visit; and
  6. number of page views;
  • Information we receive from other sources. We may work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

We do not collect any sensitive personal data about you, such as information about your race, political opinions or religious beliefs unless we obtain your explicit consent. In addition, we do not knowingly collect personal data from, or direct our content towards, those under the age of 16. How do we use your personal data? Personal data submitted on our site will be used for the purposes specified in this privacy policy. We may use your personal data to:

  • administer our site;
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already enquired about or are certified for;
  • send statements and invoices to you, and collect payments from you;
  • comply with our statutory and regulatory obligations; and
  • deal with enquiries and complaints made by you relating to the site or company;

Where you submit personal data for publication on our site, we will publish and otherwise use such data in accordance with the licence that you grant to us. You can withdraw your consent to any marketing emails at any time by notifying us at Disclosing your personal data to others We will not share your personal data with others, unless:

  • we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our Rules;
  • our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners;
  • we use third parties to carry out business activities and they require your personal details to do so. This may include analytics and search engine providers that assist us in the improvement and optimisation of our site; or
  • you have agreed to it being shared with third parties for relevant marketing activity, as per below.

Where relevant, we will require that third parties follow our data protection and privacy policies, and we will require that such third parties do not use your personal details for their own business purposes without your prior consent. Cookies Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your use of a website and to compile statistical reports on website activity. The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases some of our site may not function if you do not permit cookies from your browsers. We automatically collect and store the following information about your visit to our site:

  • the internet domain and IP address from where you access our site;
  • the type of browser software and operating system used to access our site;
  • the date and time that you access our site;
  • the pages you enter, visit and exit from our site; and
  • if you linked to our site from another site, the address of that site.

The cookies we use are “analytical” cookies. They allow us to identify click stream patterns, to improve our site, and to learn about the number of visitors to our site and the types of technology that our visitors use. We only use this information to ensure that our site stays compatible with a selection of browsers and systems, and to ensure that our site appeals to a wide audience. Where we store your personal data We store all of your personal details on a secure server within the European Economic Area. We will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Marketing You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at How long do we keep your personal data for? We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. How secure is my data? We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.. Your rights Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at DS Securities Ltd, Unit 9 Oakwood Business Park, Oldmixon Crescent, Weston-Super-Mare, North Somerset- BS24 9AY You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. Your right to complain If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (“ICO”). The ICO can be contacted by telephone on 0303 123 113, Monday to Friday between 9am and 5pm, or by email on You can visit the ICO’s website by following this link. Changes to our privacy policy We keep our privacy policy under regular review. Any updates are posted on our site. This privacy policy was last updated on 25thMay 2018 Data controller The data controller responsible for your personal data is DS Securities Ltd- Unit 9 Oakwood Business Park, Oldmixon Crescent, Weston-Super-Mare, North Somerset- BS24 9AY (Company Number 04689217) If you have any questions about this privacy notice or how we handle your personal information, please contact the office at DS Securities Ltd- Unit 9 Oakwood Business Park, Oldmixon Crescent, Weston-Super-Mare, North Somerset- BS24 9AY

Information about our Use of Cookies A cookie is a small file, typically of letters and numbers, downloaded to a device when you access a website.  They are useful because they allow a website to recognise a user’s device. and are then sent back to the originating website on each subsequent visit. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.  Some are essential, while others you can opt out of or block.  However, opting out or blocking some cookies may affect the functionality of the website. There will also be other third party cookies that we have no control over, which record your visit to our website, the pages you have visited and the links you have followed. These include:

  • Cookies placed by your selected browser application in conjunction with your access of this, and any other, website during your current browser session
  • Cookies placed by a search engine that you are utilising during the same current browser session
  • Cookies placed by a social media site that you are logged-in to during the same current browser session.

To find out more about the third party cookies placed on your device under those three criteria, you will need to consult the manufacturer’s privacy policies for the browser application you select, such as Explorer, Firefox, Safari or Chrome, the search engine application you utilise, such as Google or Bing, or your preferred social media site such as Facebook, Twitter, Instagram or Google-Plus. In addition, where external links are provided to other websites to provide additional information, those websites, if accessed, may use additional cookies.  External links are always opened in a separate browser window or tab to enable the user to establish settings or view policies prior to deciding whether to continue using the external website. How to control cookies The simplest way to avoid the use of cookies is to open a ‘private browsing’ / ‘incognito’ session, which allows you to browse a website without storing local data.  Alternatively you can control cookies which are set during your use of a website by changing your browser settings to do any of the following:

  • Allow all cookies at all times
  • Clear all cookies when you close a browser session
  • Block third-party cookies at all times
  • Block all cookies at all times
  • Delete all cookies stored on your device

Specific instructions on how to manage cookies are included in the help section of your selected browser.  The following links provide further details of settings for the most commonly-used Browser products: On Personal Computer devices:

 On Mobile Phone devices:

Some pages may not work if you completely disable cookies, but many third party cookies can be safely blocked.  You may also install add-ons and plug-ins to extend browser functionality, details of which will be available from your selected browser manufacturer. Why and how we use cookies There are broadly four reasons why a cookie might be stored on your device when visiting the website.  Our website may, from time to time, use any of the following types of cookies: Strictly-necessary cookies: These are cookies that are required for the operation of the website, including session cookies created by our webservers, security plugins, etc. They include, for example, cookies that enable you to log into secure areas of the website, use a shopping cart or make use of e-billing services.   The strictly-necessary cookies we use are:

NameData storedPurposeExpires
PHPSESSIDA random unique number or string of letters and numbersA session cookie is required to follow your progress through the website. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about youThe cookie is deleted when you close your web browser
wordfence_verifiedUnique identifierWordfence security cookie helps the website verify if the visitor is human or not so as to proceed accordinglyThe cookie is deleted when you close your web browser
wfvt_A random unique number or string of letters and numbersWordfence security cookie tracks user duration so that so that page views can be grouped togetherThe cookie is deleted when you close your web browser
Analytical/performance cookies: These cookies collect data about your use of the website which is then anonymised and amalgamated with that of other visitors so we can better understand how people use our website.  This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The tool we use is Google Analytics, which utilises the following analytical/performance cookies:
NameData storedPurposeExpires
A random unique number or string of letters and numbersThe data collected by Google Analytics is used to determine which domain to measure, distinguish unique users, throttle the request rate, determine the start and end of a session, remember the number and time of previous visits, remember traffic source information and remember the value of visitor-level custom variables. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States.Most expire between a day and up to two years after your last visit to the website. Others are deleted within 30 minutes of the moment you close your browser
Functionality cookies: These remember your preferences and make the site easier for you to use.
NameData storedPurposeExpires
Local storageText stringsThis is not a cookie but an area created on your device by some browsers to store information such as user preferences and/or consent on loading specific features. This consent is requested the first time the user loads a page which uses a relevant featureNever, but content can be deleted using browser settings
Targeting cookies: Cookies that are placed by third party services we make use of to enhance the information we present online, such as Maps and/or Videos. You can find more information about the individual Targeting cookies we use and the purposes for which we use them in the table below:
NameData storedPurposeExpires
Unique identifiers, as well as login information that may relate to a Google accountGoogle set a number of cookies on any page that has one of their products embedded, such as Google Maps or YouTube Videos. These may also be set from different Google domains, including,, or We have no control over the cookies set by Google, which include pieces of information to measure the number and behaviour of Google product users, plus information that links your visits to our website with your Google account if you are signed in to oneMost expire two years after last visit to a page containing a Youtube video, although some expire sooner
unique identifierCookies activated when a payment is made through the Sagepay payment app. We have no control over the cookies set by Sagepay, which include pieces of information to link your visits to our website with your Sagepay account if you are signed in to oneSome expire up to two years after your last visit to the website. Others are deleted the moment you close your browser
This Policy issued on 24th May 2018
Accessibility of websites is assessed  by the manner in which a web user perceives information is affected by their own abilities and/or disabilities.  This is primarily dependent on the methodologies utilised by users, including the elderly and disabled, to navigate and use a website and the pages it incorporates and/or links to. AbilityNet, a UK-registered Charity, have produced a comprehensive guide to the many adjustments to make your computer, laptop, tablet and smartphone easier to use. This guide, entitled MyComputerMyWay, covers how to get the most of the accessibility features and assistive technologies available for your computer, operating system and web browser. The following topics are covered:

  • Vision Assistance
  • Hearing Assistance
  • Motor Assistance
  • Cognitive Assistance

For further information MyComputerMyWay can be viewed here This Policy issued on 24th May 2018

This website is operated by DS Securities Ltd.  Statutory information can be found by following this link.